How can we improve Outpatients at the Royal Marsden?

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This project is working to improve the Outpatient department at the Royal Marsden at both Chelsea and Sutton. We want to look at how we can better use the space and make clinics run to reduce waiting times and improve patients’ experience.

We would like to hear from you - patients, ex-patients and carers - about what works well and what is challenging when you attend an outpatient appointment. You do not have to have used Royal Marsden services before, but if you have had experience with cancer yourself or supporting someone who has, please tell us what you think. It is important for us that we hear from people with diverse needs and experiences of accessing services to know what could help make your clinic attendance better?

We will be looking at how other Trusts work, reviewing existing data and working closely with staff and patients to identify possible changes in the way we work.

We have identified 4 elements of improvement, and we would be interested to know your thoughts on these:

  • Reduce unnecessary appointment visits for patients – By introducing a symptom management tool for patients undergoing chemotherapy, we aim to facilitate more monitoring and support from home. We will also introduce patient-initiated follow-up appointments.
  • Introduce patient - led appointment bookings - An automated feature within the MyMarsden patient portal will notify patients of earlier available slots and access to cancellations to enable patients to self-schedule some appointments.
  • Tailor our workforce to the needs of patients – We will develop a strategy to better align our clinical staff to patient’s clinical need. For example, we will develop more non-medical prescribers.
  • Maximise the use of our clinical space and physical capacity – We will undertake a review of our blood test service to ensure we have sufficient capacity within the department to see all patients in a timely manner.

Please also add your ideas below on any other ways in which we can improve Outpatients.

We will be asking several questions over time as the project progresses to seek patients’ ideas for improvement and specific feedback on new initiatives.

If you want to be informed of project updates you can click on the 'Stay informed' button on the right.

This project is working to improve the Outpatient department at the Royal Marsden at both Chelsea and Sutton. We want to look at how we can better use the space and make clinics run to reduce waiting times and improve patients’ experience.

We would like to hear from you - patients, ex-patients and carers - about what works well and what is challenging when you attend an outpatient appointment. You do not have to have used Royal Marsden services before, but if you have had experience with cancer yourself or supporting someone who has, please tell us what you think. It is important for us that we hear from people with diverse needs and experiences of accessing services to know what could help make your clinic attendance better?

We will be looking at how other Trusts work, reviewing existing data and working closely with staff and patients to identify possible changes in the way we work.

We have identified 4 elements of improvement, and we would be interested to know your thoughts on these:

  • Reduce unnecessary appointment visits for patients – By introducing a symptom management tool for patients undergoing chemotherapy, we aim to facilitate more monitoring and support from home. We will also introduce patient-initiated follow-up appointments.
  • Introduce patient - led appointment bookings - An automated feature within the MyMarsden patient portal will notify patients of earlier available slots and access to cancellations to enable patients to self-schedule some appointments.
  • Tailor our workforce to the needs of patients – We will develop a strategy to better align our clinical staff to patient’s clinical need. For example, we will develop more non-medical prescribers.
  • Maximise the use of our clinical space and physical capacity – We will undertake a review of our blood test service to ensure we have sufficient capacity within the department to see all patients in a timely manner.

Please also add your ideas below on any other ways in which we can improve Outpatients.

We will be asking several questions over time as the project progresses to seek patients’ ideas for improvement and specific feedback on new initiatives.

If you want to be informed of project updates you can click on the 'Stay informed' button on the right.

Page last updated: 07 Feb 2025, 10:04 AM