Cookies help us to understand how you use our website so that we can provide you with the best experience when you are on our site. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Social media cookies:
We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.
Share Help us assess our wards on FacebookShare Help us assess our wards on TwitterShare Help us assess our wards on LinkedinEmail Help us assess our wards link
At the Royal Marsden we want patients to have a positive experience while on our wards. We want to make sure we are doing everything we can to make sure they feel welcomed, cared for and well informed about their care. We are therefore launching an accreditation programme to recognise the quality of service given to patients. This will launch initially in the wards where patients are admitted for short to extended periods of time. The accreditation assessment will be held at least every 18 months and will use existing information such as the Friends and Family Test to evidence the quality of care.
To set up the programme, we asked patients to comment on what matters to them via a survey. From the 114 responses we identified seven key themes:
Patient Pathway
Food & Drink
Communication
Environment
Quality of Care
The Royal Marsden Staff Characteristics
Privacy, Dignity & Respect
From these themes we have generated a set of 16 questions and observations against which to assess the wards. On the day of assessment we would ask the patients the questions and observe the ward.
We would appreciate your help in shaping the questions/observations. Please enter your thoughts on the questions/observations on the right hand side of the page in the Ideas Board below. How many questions do you feel are acceptable to ask patients on the ward?
Thank you for your help in developing the programme.
At the Royal Marsden we want patients to have a positive experience while on our wards. We want to make sure we are doing everything we can to make sure they feel welcomed, cared for and well informed about their care. We are therefore launching an accreditation programme to recognise the quality of service given to patients. This will launch initially in the wards where patients are admitted for short to extended periods of time. The accreditation assessment will be held at least every 18 months and will use existing information such as the Friends and Family Test to evidence the quality of care.
To set up the programme, we asked patients to comment on what matters to them via a survey. From the 114 responses we identified seven key themes:
Patient Pathway
Food & Drink
Communication
Environment
Quality of Care
The Royal Marsden Staff Characteristics
Privacy, Dignity & Respect
From these themes we have generated a set of 16 questions and observations against which to assess the wards. On the day of assessment we would ask the patients the questions and observe the ward.
We would appreciate your help in shaping the questions/observations. Please enter your thoughts on the questions/observations on the right hand side of the page in the Ideas Board below. How many questions do you feel are acceptable to ask patients on the ward?
Thank you for your help in developing the programme.
