A brilliant service let down at the final moment

Everything about the RRC at Chelsea is beyond all expectations. The care cannot be faulted. But the last point of call is the Pharmacy. Patients are tired and want to get home, However, the Pharmacy appears understaffed and explanations for delays are of the 'unknown' variety. The staff do not seem in sink with the medics. The waiting area is small and usually there is no spare seating. The wait can be hours. It would be best if more publicity could be made of the fact that prescriptions can be mailed to patients. I was not made aware until many months of endless waiting had passed.

Treat me as a person

I didn't like seeing the babes in arms who were suffering what I was suffering without knowing why.As far as I opersonally am concerned I had added stress because of other problems like mobility and dementia which the cancer nurses and doctors seemed to know nothing about, and seemed to deem of far less important than their role.

Comfortable seats to wait in

The Oak cancer centre is a pleasant enough place to wait for blood tests and clinic with volunteers occasionally playing the piano or harp. The area is let down by the hard low backed seats and the long wooden panelling which is hard on the eyes I have experienced inconsistencies with information about whether a drug can be make up the night before or only on the day. It seems that the pharmacy has staffing issues which are causing delays which badly affect patients. The majority of the service is exemplary