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This project is now complete thank you to everyone who contributed
Improving how information is communicated to patients
About Coordinate My Care
Coordinate My Care (CMC) is an NHS digital urgent care planning service for patients, hosted by The Royal Marsden.
Coordinate My Care puts the patient at the heart of planning their future medical care and the health and social care professionals treating the patient and emergency contacts* all have constant, relevant and up to date clinical information.
Creating Your Coordinate My Care UrgentCare Plan
Step 1: patient completes an online Advance Care Planning questionnaire called MyCMC
Step 2: patient’s doctor/nurse completes the Coordinate My Care UrgentCare Plan by adding their diagnosis & treatment plans
What’s included: medical details, resuscitation status, medications and recommendations for the urgent care services to follow in an emergency (e.g. what to do post chemotherapy), 111 prompt, out of hours GPs, London Ambulance Service and hospital emergency departments
Step 3: Completed Plan approved and immediately visible to patient & all urgent care services, 24/7.
How to engage patients to engage and benefit from this vital service: we need your help.
Please give us your feedback on the service’s branding and images, which you can look up via our online and social media tools.
Website – to decide if you would like to start a MyCMC questionnaire. How easy is it for you to navigate around the website?
Social Media – What interests you to engage with a social media post? Do we communicate too much, too little or about right?
CMC images & branding – We’d like your comments on our ‘Help us to Help You’ campaign. Does it encourage you to visit Mycmc.online and create a plan? Yes? No? Why?
Service use – Can you suggest ways you would find easier to use the patient portal? What would encourage you to click into the MyCMC patient portal?
This project is funded by a patient and public involvement grant from the National Institute for Health Research Biomedical Research Centre at The Royal Marsden and ICR.
Improving how information is communicated to patients
About Coordinate My Care
Coordinate My Care (CMC) is an NHS digital urgent care planning service for patients, hosted by The Royal Marsden.
Coordinate My Care puts the patient at the heart of planning their future medical care and the health and social care professionals treating the patient and emergency contacts* all have constant, relevant and up to date clinical information.
Creating Your Coordinate My Care UrgentCare Plan
Step 1: patient completes an online Advance Care Planning questionnaire called MyCMC
Step 2: patient’s doctor/nurse completes the Coordinate My Care UrgentCare Plan by adding their diagnosis & treatment plans
What’s included: medical details, resuscitation status, medications and recommendations for the urgent care services to follow in an emergency (e.g. what to do post chemotherapy), 111 prompt, out of hours GPs, London Ambulance Service and hospital emergency departments
Step 3: Completed Plan approved and immediately visible to patient & all urgent care services, 24/7.
How to engage patients to engage and benefit from this vital service: we need your help.
Please give us your feedback on the service’s branding and images, which you can look up via our online and social media tools.
Website – to decide if you would like to start a MyCMC questionnaire. How easy is it for you to navigate around the website?
Social Media – What interests you to engage with a social media post? Do we communicate too much, too little or about right?
CMC images & branding – We’d like your comments on our ‘Help us to Help You’ campaign. Does it encourage you to visit Mycmc.online and create a plan? Yes? No? Why?
Service use – Can you suggest ways you would find easier to use the patient portal? What would encourage you to click into the MyCMC patient portal?
This project is funded by a patient and public involvement grant from the National Institute for Health Research Biomedical Research Centre at The Royal Marsden and ICR.
The aim of this project is to increase the visibility of CMC among patients and their families and to get their feedback on the online and social media elements and capabilities of our service, alongside the branding and images we use in our campaigns.
This project is now complete thank you to everyone who contributed
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