Coordinate My Care (CMC)

Improving how information is communicated to patients 

About Coordinate My Care 

Coordinate My Care (CMC) is an NHS digital urgent care planning service for patients, hosted by The Royal Marsden.

Coordinate My Care puts the patient at the heart of planning their future medical care and the health and social care professionals treating the patient and emergency contacts* all have constant, relevant and up to date clinical information.

Creating Your Coordinate My Care Urgent Care Plan 

Step 1: patient completes an online Advance Care Planning questionnaire called MyCMC

Step 2: patient’s doctor/nurse completes the Coordinate My Care Urgent Care Plan by adding their diagnosis & treatment plans

What’s included: medical details, resuscitation status, medications and recommendations for the urgent care services to follow in an emergency (e.g. what to do post chemotherapy), 111 prompt, out of hours GPs, London Ambulance Service and hospital emergency departments

Step 3: Completed Plan approved and immediately visible to patient & all urgent care services, 24/7.

How to engage patients to engage and benefit from this vital service: we need your help.

How to get involved?

The survey below asks for you views.

Please give us your feedback on the service’s branding and images, which you can look up via our online and social media tools.

1. Website – to decide if you would like to start a MyCMC questionnaire. How easy is it for you to navigate around the website?
2. Social Media –  What interests you to engage with a social media post? Do we communicate too much, too little or about right?
3. CMC images & branding  – We’d like your comments on our ‘Help us to Help You’ campaign. Does it encourage you to visit Mycmc.online  and create a plan? Yes? No? Why?
4. Service use – Can you suggest ways you would find easier to use the patient portal? What would encourage you to click into the MyCMC patient portal?

This project is funded by a patient and public involvement grant from the National Institute for Health Research Biomedical Research Centre at The Royal Marsden and ICR.