Help improve your experience of MyMarsden

In March 2023 the Royal Marsden upgraded the electronic patient record system with a new platform called Connect. As part of the system upgrade, we introduced a new patient app and website called MyMarsden.

Supporting the Trust’s MyMarsden team throughout the launch has been the MyMarsden Patient and Public Involvement (PPI) Group. Made up of a diverse mix of patients, carers and members of the public, the Group provides feedback to the hospital on the reality of accessing and using MyMarsden.

Over 25,000 patients are now signed up to MyMarsden and benefiting from seeing their appointments, letters, and results all in one place. We realise that as, with most new systems, not everything has gone completely smoothly and there is still a lot of work going on behind the scenes to make this new technology work for all our patients.

From the start, the PPI feedback and input has ensured that patients are kept up to date with advances and to reassure them that any issues are continuously being worked on and improved.

The Group has, for example:

• Highlighted difficulties with signing up to MyMarsden, the confusion some patients found with the MyMarsden/MyChart titles, and the initial lack of historic (before the new system) patient information available in MyMarsden.
• Reviewed the MyMarsden patient literature to make sure it is understandable and ‘speaks’ to patients and members of the public, ensuring diversity and inclusion throughout.
• Helped develop a patient survey to obtain feedback on how patients were finding viewing their results in MyMarsden.

There was a fantastic response to the survey with over 1,120 patients sharing their views. The majority described finding it easy to find their results, but many found there were occasionally results missing that required a staff member to release them. The PPI Group are working with the MyMarsden team to identify ways to best communicate to patients what results they can expect to see in MyMarsden and when.

As a result of the PPI feedback, information and guidance has also been added to the MyMarsden FAQ page.

The PPI Group continues to provide feedback on what is working well and to make suggestions on where MyMarsden can be further developed to make it even easier to use and more valuable for patients throughout their care.

If you would like to share your experience of using MyMarsden and ideas on how it could be developed, please email [email protected].

What if I do not want a MyMarsden account?
MyMarsden brings many benefits for our patients, and we will support all patients who want to access it. However, we know that digital technology is not for everyone.

Rest assured if you do not want to use MyMarsden to access your Royal Marsden healthcare information, there will still be other options available for you - including the patient letters that we currently send through the post.

If you do not want to download the app, you can instead access MyMarsden via desktop or PC at http://mymarsden.rmh.nhs.uk.